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Mittal Cloud
Mittal Cloud
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  • Key Features of Mittal Cloud
    ​Call Center Solutions

    Mittal Cloud offers a comprehensive suite of features designed to empower businesses of all sizes to achieve seamless communication and collaboration. Here are some key highlights:

Features

Detailed reports

Integrated and comprehensive professional reports for more control of your work call center! The system lets you extract detailed and comprehensive reports with accurate statistics about the workflow of your company's Cole Center system and customer service for the amount of time you want.

Detailed Reports Dashboard showcasing detailed reports and accurate statistics for call center performance.
Integrated Cloud System Cloud-based call center system offering seamless connectivity without complex hardware

Integrated Cloud System

Mittal Cloud's Call Center System operates entirely in the cloud, without the need for any complex hardware or installations. Simply connect to the internet and you're ready to go!

IVR & Welcome Message and Automated Response

Forget clunky phone menus! Our service creates a smart, interactive voice response system for your business.  Imagine a "phone robot" that guides callers, offers info, and routes them to the right person.  We can even tailor the system to work with your existing software, ensuring a seamless and customized experience for your customers. Let us streamline your phone calls and improve customer satisfaction.


IVR & Welcome Messages Create a customized interactive voice response system to streamline customer calls and improve satisfaction.
Simultaneous Conversations Handle multiple customer calls simultaneously without missing any incoming inquiries.

Simultaneous conversations

 Deal with various customer transactions and calls at the same time using single digits. Make whatever online calls and conversations you can through one phone number without interrupting or missing your incoming calls while giving your organization or company the opportunity to manage many customer transactions simultaneously. The number of channels available may vary from country to country.


Schedule of work and holidays

Quite simply, set working hours for each of your numbers and responses you'd like your customers to know when they communicate with you either during working hours or non-working hours. No more waiting calls ! Save time by informing your customers when you are available to receive calls. Whether during working hours or non-working hours, we set start and finish times for each of your working days to ensure you and your team can respond faster to customer requests.


Schedule Work Hours and Holidays Set working hours and inform customers when your team is available, saving time and enhancing efficiency.
Call Recording Monitor and archive calls for improved quality control and customer satisfaction

Record calls

You can record as many calls as you want to. Recording calls is one important tool that helps you monitor the record of all conversations. Trust that our comprehensive and accurate services will not lose sight of any details no matter how small. And with the benefit of recording calls that we provide.


Mobile and hardware applications

Make calls and navigate freely with mobile apps and other dynamic devices We provide apps for mobile phones and their computers to support all your communications needs on the go! All the great features on your smartphone. Make and receive all your calls on the go and during your presence away from the office while following access to your company's shared phone book. Using our mobile apps.


Mobile & Hardware Applications "Stay connected on the go with mobile apps for seamless call management and company directory access."
Call Forwarding Never miss a call—redirect incoming calls to any external number of your choice

Call forwarding

Never miss a call by redirecting your incoming calls if you are unavailable. This feature allows you to set up the ability to redirect your calls to any external number of your choice while you are out of the office, working from home, or on the road.


Live surveillance screen & live reports

Take a moment's notice of the functioning of your organization's customer service or business through the detailed follow-up screen of the entire life of the call center. know the staff member's status (Available, busy, meeting, call, rest, etc.) Access to waiting lists Listening to calls Special guidance to staff Pull or hang up calls Know duration and details of ongoing calls


Live Surveillance & Report Monitor your call center in real-time with detailed live screens and analytics.
Sub-Numbers Section Call center interface with adjustable sub-numbers for easy internal call transfers.

Sub-NUMBERS (internal transfers)

Allow your customers to easily access your service representatives or appropriate department using adjustable sub-numbers and customize easily. The sub-number feature allows you to manage service representative numbers efficiently and any changes will instantly reflect on the interactive voice response system. It also makes it easier by organizing and directing calls within your organization in a better way, making it easier for your team to stay in touch with your customers.