Effective Date: 2024-02-18

At Mittal Cloud (hereinafter referred to as "Mittal Cloud", "we", "us", or "our"), we value your privacy and treat your personal data with the utmost respect. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website and use our cloud VoIP communication services (collectively referred to as the "Services").

We collect personal data from you in various ways when you interact with our Services:

• Account Information: When you create a Mittal Cloud account, we may collect your name, email address, phone number, billing address, and other contact details.
• Usage Data: We may collect information about your activity while using our Services, including the features you utilize, session times and durations, and the devices you connect with.
• Call Data: For call-related functionalities, we may collect data regarding calls made and received, including timestamps, caller and recipient information, and call duration.
• Payment Information: When making payments for Services, we may collect your payment details, such as credit card number, billing address, and other information necessary for processing transactions.
• Device Information: We may collect technical information about your device, including IP address, operating system, browser type, and other details.
• Cookies and Similar Technologies: We utilize cookies and similar technologies to gather information about your website usage. Please refer to our separate Cookie Policy for further details.

How We Use Your Information:

We use the collected personal data for various purposes, including:

• Providing and operating the Services effectively.
• Processing your account and any transactions related to it.
• Delivering marketing and promotional communications (with your consent).
• Responding to inquiries and requests for support.
• Enhancing the quality and functionality of our Services.
• Complying with legal and regulatory requirements.
• Utilizing data for other purposes with your explicit consent.

Sharing Your Information:

We may share your personal data with third-party service providers who assist us in delivering and operating the Services. These providers are bound by contractual obligations to protect your data and are prohibited from using it for any purpose other than facilitating our Services.

We may also disclose your personal data under the following circumstances:

• To comply with legal obligations or court orders.
• To protect the rights and property of Mittal Cloud.
• To investigate or prevent potential wrongdoing related to our Services.
• To safeguard the safety of our users and the public.

Data Retention:

We will retain your personal data for as long as your account remains active, or as necessary to provide you with the Services. We may also retain data for legal compliance, dispute resolution, and enforcing our agreements.

Your Choices:

You have control over your personal data and can choose to:

• Access and update your account information.
• Request deletion of your account.
• Opt-out of receiving marketing and promotional communications.
• Control the use of cookies and similar technologies.

Security:

We employ the absolute security of your data.

Children's Privacy:

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will take steps to delete such information upon verification.

Changes to this Policy:

We reserve the right to update this Privacy Policy periodically. We will notify you of any changes by posting the updated Policy on our website. Please regularly review the Policy for any modifications.

Contact Us:

For any questions or concerns regarding this Privacy Policy, please contact us at:

info@mittalcloud.com